frequently asked questions
Please read our policies and all COVID related questions here.
Bring an apron or an old tee, if you’d like. You won't get super dirty, and the clay doesn't stain, but you might be a little dusty. Due to COVID we are no longer able to provide aprons to wear, so please bring your own!
Bring your wine and nibbles, if you’d like. Due to COVID, we're no longer able to provide glasses, so please bring your own.
It usually takes around 3-4 weeks to fire, but make sure you keep your eyes on our pick-up page so know when it’s ready. As we have HUNDREDS of students, we can only keep your work for 6 weeks after it’s fired. After this time it will be disposed of. Please let us know if you need more time to collect, or we can arrange delivery.
The ticket price of our wheel throwing includes glazing and firing of ONE finished piece (to be picked up from our studio), any extra pieces can be glazed and fired at $10/piece). We also offer delivery of your ceramics, if you can’t make it back to our studio! Delivery is $10/piece :)
Tickets are not usually refundable. You can reschedule your tickets up to 48 hours before your class. We allow one reschedule per booking. You need to let us know via email ONLY - not texts, insta comments, garbled phone messages, or courier pigeons. The easiest way is to reply to you confirmation email, or failing that, email email@example.com with your booking details.
If you've signed up for a four or six week class, please note, we do NOT offer make up classes. You must be able to attend ALL class dates as listed.
However, should you feel unwell with cold or flu like symptoms, please do not attend a class. Instead email firstname.lastname@example.org and we will manually reschedule your class.
Unfortunately, we are not able to offer make up sessions or refunds if you are late or forget. Classes start on time, and our tutors may not be able to go through everything a second time if you are late, so please try to arrive a little early. Doors open 15 mins before class begins.
Unfortunately, we are not able to offer make up sessions or refunds if you go to the wrong studio. We have three studios, two of which are in Marrickville, and the third is in Enmore. Our website, the booking email and confirmation emails all list the address of your class, so please check before you travel. Fortunately, each studio is a 5-10 min drive from each other, so you shouldn’t miss too much of the class.
One Voucher per ticket. Classes must take place on or before 30 June 2022. Vouchers will not be refunded if you don't use them before this date. If you do not have a valid voucher you will be required to pay the remaining $25, or forfeit your ticket on the door. Unfortunately, classes booked using Clay Sydney Vouchers for the NSW Dine and Discover Scheme cannot be rescheduled, or refunded. NSW Dine and Discover vouchers cannot be used in conjunction with other Clay Sydney vouchers.
If your class date has been cancelled as a result of the lockdown and you’ve booked in using a dine and discover voucher, your original voucher code will be valid to rebook into another class date or you can transfer your voucher to an at home class. These vouchers are NONREFUNDABLE.
Well, we can’t all be good at everything, all the times, amirite? Whilst our tutors are top guns at getting the best out of folks, sometimes the clay just doesn’t want to play the game, and your Pinterest dreams may not be met. Clay is a cruel mistress. You just gotta take it on the chin and try again.
Clay Sydney is not responsible for a piece cracking, breaking, exploding or any other type of unsatisfactory result after firing. Cracks happen.
Just go here.
Firstly, you must have a photo when you come to pick up - you’ll be reminded in class, and there are READ ME posters on all tables/stations. We’re not able to help if you forget to do this - we have literally thousands of pots, so “a mug with a handle” isn’t super helpful.
We don’t throw work out within the 6 week pick-up window of its firing, so in the first instance we’ll look for you. 1000+ items on the shelves at any one time it can be a little tricky if it’s been accidentally put in the wrong date box. In the very unlikely event (out of around 22000 items a year, maybe 4-5 get lost-lost, like a washing machine eating a sock), it still can’t be located, the person whose piece is missing will be offered a re-make session. If you purchased additional pieces in the class beyond your one allotted item, you will be refunded only the cost of additional pieces.
We can’t keep work longer than the 6 week pick-up window. Your work will take 3-4 weeks to be fired, and then will be kept for a further 6 weeks (so about 2.5 - 3 months in total from the date of your class). After this, pieces are disposed of.
Noooo. Let’s keep it classy, shall we. If our tutors think you, or one of your group is too drunk, then we’ll ask you all to leave, so let’s look after each other.
That’s a hard no there, champ. Our staff are very lovely. If you’re finding ceramics/life/the universe frustrating, that’s fine, but you don’t get to be a jerk. Not ever. We’ll cancel your ticket on the spot, and you won’t get a refund. We’ve only done this twice in three years and thousands of students. Don’t be the third.
We do, here.