Have a look below to see if we’ve answered your question

What do I need to bring to class?

Bring an apron or an old tee, if you’d like. You won't get super dirty, and the clay doesn't stain, but you might be a little dusty. We do not provide aprons to wear, so please bring your own!

Bring your wine and nibbles, if you’d like. We do not provide glasses, so please bring your own.

How long does it take to fire my piece?

If your work is ready, your class date will be listed below. It takes around 3-4 weeks for your work to be fired. After this we keep your creations for an additional 6-8 weeks. If you don't pick up your work within this three month window, we'll assume you don't want them and they'll be donated to raise money for WIRES Australian Wildlife Rescue. We match all donations dollar for dollar. Last year we raised over $6000!

Check when to grab your work on our pick up page.

How many pieces can I make in my wheel class?

The ticket price of our wheel throwing includes glazing and firing of ONE finished piece (to be picked up from our studio), any extra pieces can be glazed and fired at $10/piece). We also offer delivery of your ceramics, if you can’t make it back to our studio! Delivery is $10/piece :)

What happens if my class doesn't have enough students enrolled?

Our classes do have a minimum number of sign ups required to run the class. In the rare event that a class doesn't have enough students enrolled, we will have to cancel and reschedule your booking.

What is your cancellation or reschedule policy?
  • Tickets are not usually refundable.
  • You can reschedule your tickets up to:
    - 48 hours before your class for weekday classes (Monday through Thursday), and
    - 72 hours for Fridays, Saturdays and Sunday classes (For example, if you'd like to change your Sunday scheduled class, we'll need to know by Thursday morning, at the latest).
  • We'll happily reschedule your small group (1-3 students) within the period above, but require an additional week for entire groups (3+).
  • We allow one reschedule per booking. Please note there may be a $10 rebooking fee.
  • You may transfer your booking to another person, if you're not able to make it at the last minute. Just let us know on the door.
  • You need to let us know about reschedules via email ONLY - we do not accept texts, insta comments, garbled phone messages, or courier pigeons. The easiest way is to reply to you confirmation email, or failing that, email hello@claysydney.com with your booking details.

Courses

  • If you've signed up for a four or six week course, please note, we do NOT offer make up classes. You must be able to attend ALL class dates as listed. You can book your self into a Open Studio session, at your own cost. Let us know via email and we can assist you in booking this, if required.
What if I'm late or forgot about my class?

Unfortunately, we are not able to offer make up sessions or refunds if you are late or forget. Classes start on time, and our tutors may not be able to go through everything a second time if you are late, so please try to arrive a little early. Doors open 15 mins before class begins.

But why?!

In the same way a Cinema or a Live music venue has ticketed events, the ticket price paid is for a seat at the event, which still goes ahead with the same costs to the business, even if there are no-shows, unintentionally or not. Unfortunately for us, the costs are much higher as we have such a small capacity. Unless it's an unforeseen accident or illness, where we take on the loss ourselves out of good will, we're not usually able to reschedule without being notified VIA EMAIL before the 48hour window.  

For this reason, we send out a confirmation email, and a reminder email. Please ensure you enter you email correctly, and check your junk. We cannot be responsible for you not receiving - our system tracks times and dates when sent.

We also recommend whacking a note on your fridge, or setting an alarm in your phone.

What if I'm lost or go to the wrong studio?

Unfortunately, we are not able to offer make up sessions or refunds if you go to the wrong studio. We have three studios, two of which are in Marrickville, and the third is in Enmore. Our website, the booking email and confirmation emails all list the address of your class, so please check before you travel. Fortunately, each studio is a 5-10 min drive from each other, so you shouldn’t miss too much of the class. 

But why?!

In the same way a Cinema or a Live music venue has ticketed events, the ticket price paid is for a seat at the event, which still goes ahead with the same costs to the business, even if there are no-shows, unintentionally or not. Unfortunately for us, the costs are much higher as we have such a small capacity. Unless it's an unforeseen accident or illness, where we take on the loss ourselves out of good will, we're not usually able to reschedule without a notification VIA EMAIL before the 48hour window.  

For this reason, we send out a confirmation email, and a reminder email. Please ensure you enter you email correctly, and check your junk. We cannot be responsible for you not receiving - our system tracks times and dates when sent.

We also recommend whacking a note on your fridge, or setting an alarm in your phone.

What if I make a total turd of a pot?

Well, we can’t all be good at everything, all the times, amirite? Whilst our tutors are top guns at getting the best out of folks, sometimes the clay just doesn’t want to play the game, and your Pinterest dreams may not be met. Clay is a cruel mistress. You just gotta take it on the chin and try again.

What happens if my pot cracks in the kiln?

Clay Sydney is not responsible for a piece cracking, breaking, exploding or any other type of unsatisfactory result after firing. Cracks happen.

How will I know when my piece is ready to pick up?

Just go here.

What happens if my piece goes missing?

Firstly, you must have a photo when you come to pick up - you’ll be reminded in class, and there are READ ME posters on all tables/stations. We’re not able to help if you forget to do this - we have literally thousands of pots, so “a mug with a handle” isn’t super helpful. 

We don’t throw work out within the 6 week pick-up window of its firing, so in the first instance we’ll look for you. 1000+ items on the shelves at any one time it can be a little tricky if it’s been accidentally put in the wrong date box. In the very unlikely event (out of around 22000 items a year, maybe 4-5 get lost-lost, like a washing machine eating a sock), it still can’t be located, the person whose piece is missing will be offered a re-make session. If you purchased additional pieces in the class beyond your one allotted item, you will be refunded only the cost of additional pieces.

What happens if I forget to pick up my piece?

We can’t keep work longer than the 6 week pick-up window. Your work will take 3-4 weeks to be fired, and then will be kept for a further 6 weeks (so about 2.5 - 3 months in total from the date of your class).

If you don't pick up your work within this three month window, we'll assume you don't want them and they'll be donated to raise money for Aboriginal Legal Services NSW/ACT to achieve justice for Aboriginal people and communities.

We're thinking of arriving drunk off our arses / getting absolutely hammered while we're there, cool?

Noooo. Let’s keep it classy, shall we. If our tutors think you, or one of your group is too drunk, then we’ll ask you all to leave, so let’s look after each other.

I'm thinking of being abusive to your staff or other students, cool?

That’s a hard no there, champ. Our staff are very lovely. If you’re finding ceramics/life/the universe frustrating, that’s fine, but you don’t get to be a jerk. Not ever. We’ll cancel your ticket on the spot, and you won’t get a refund. We’ve only done this twice in three years and thousands of students. Don’t be the third.

Do you offer firing of work I've made elsewhere?

We do, here.

WE GET A TONNE OF QUESTIONS

Please have a look above to see if we've answered your question before, if you really can't find what you're looking for head to our contact page, please remember to be kind and that we'll get back to you as soon as we can.