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What is your cancellation or reschedule policy?

Class and course tickets are not usually refundable 

All notices must be given via EMAIL. We do not accept texts, insta comments, garbled phone messages, or courier pigeons. 

Please note, for the sake of fairness, we apply these rules strictly and with no exceptions

One-off classes. 

Weekday classes (Monday-Thursday)

48 hours prior to your class

You may reschedule your class 48 hours before a weekday class. You may reschedule your class once only. Notice must be given before this timeframe via EMAIL. An additional week is required for groups of 4+. Notice must be given before this timeframe via EMAIL. 

 

Within 48 hours of your class, up to 4 hours before your class. 

Within the 48 hour window, we recognise that there may be exceptional circumstances, such as severe illness, where we may be able to issue a 50% rebooking code. This will allow you to rebook with a 50% discount on another class. This is at the discretion of management. This can be issued for up to 3 people. Notice must be given before this timeframe via EMAIL. 

Within 4 hours of your class. 

Thank you for respecting our clients who missed out on a space in your class, and honouring our strict 4-hour reschedule policy. No exceptions. No refunds. No class credits. Thank you. 

You may transfer your booking to another person, if you're not able to make it at the last minute. Just let us know on the door.

Weekend classes (Friday- Sunday)

72 hours prior to your class

You may reschedule your class 72 hours before a weekend class. You may reschedule your class once only. Notice must be given before this timeframe via EMAIL. An additional week is required for groups of 4+. Notice must be given before this timeframe via EMAIL. 

 

Within 72 hours of your class, up to 12 hours before your class. 

Within the 48 hour window, we recognise that there may be exceptional circumstances, such as severe illness, where we may be able to issue a 50% rebooking code. This will allow you to rebook with a 50% discount on another class. This is at the discretion of management. This can be issued for up to 3 people. Notice must be given before this timeframe via EMAIL. 

Within 12 hours of your class. 

Thank you for respecting our clients who missed out on a space in your class, and honouring our strict 12-hour reschedule policy. No exceptions. No refunds. No class credits. Thank you. 

You may transfer your booking to another person, if you're not able to make it at the last minute. Just let us know on the door.

Courses

Rescheduling your entire course

72 hours prior to your courses commencement date

You may reschedule your class 72 hours before. You may reschedule your class once only. Notice must be given before this timeframe via EMAIL. An additional week is required for groups of 4+. Notice must be given before this timeframe via EMAIL. 

Missing a class

We do not offer make up classes if you miss a class. You must be able to attend ALL class dates listed. No exceptions. No refunds. No class credits. You may book into an Open Studio session, at your own cost. Let us know via email and we can assist you in booking this, if required.

Private classes 

One week prior to your class

You may reschedule your class one week before your class. You may reschedule your class once only. Notice must be given before this timeframe via EMAIL. Notice must be given before this timeframe via EMAIL. 

Less than one week prior to your class

We cannot offer refunds for students who are not able to attend the class. 

Please note that your deposit if non-refundable. 

Mastercourses

As we’re incurring high costs to run these courses, our cancellation/rescheduling policy will be different than our other regular classes.  As such, we do need to know exact numbers beforehand.  If for whatever reason you can’t attend, we do need to know 90 days in advance of the course start date.  After which, the payments are non refundable.

What do I need to bring to class?

Bring an apron or an old tee, if you’d like. You won't get super dirty, and the clay doesn't stain, but you might be a little dusty. We do not provide aprons to wear, so please bring your own!

Bring your wine and nibbles, if you’d like. We do not provide glasses, so please bring your own.

Can our kids join us or do you run kids classes?

All students in our Wine & Clay class must be 18 years or older, 16 years or older in our wheel classes, and 13 years or older in our Coffee & Clay class (please note, any one under 18 MUST be accompanied by a participating adult).

While we don't run any kids classes, we do offer our clay at home kits for kids! It’s a great way to get kids creative at home! With our clay at home kits, we send all the tools and materials you need to you, and you can take part whenever you’d like!   We don’t accept creative kids vouchers, sorry.

How long does it take to fire my piece?

If your work is ready, your class date will be listed below. It takes around 3-4 weeks for your work to be fired. After this we keep your creations for an additional 6-8 weeks. If you don't pick up your work within this three month window, we'll assume you don't want them and they'll be donated to raise money for Aboriginal Legal Services NSW/ACT.

Check when to grab your work on our pick up page.

How many pieces can I make in my class?

Check out our specific class pages to see how/what is made in each class.

If you’d like to keep more than what is alotted for the class, we’ll happily fire and glaze them for $25 an item.

We also offer delivery of your ceramics, if you can’t make it back to our studio! Delivery is $15/piece :)

What happens if my class doesn't have enough students enrolled?

Our classes do have a minimum number of sign ups required to run the class. In the rare event that a class doesn't have enough students enrolled, we will have to cancel and reschedule your booking.

What if I'm late or forgot about my class?

Unfortunately, we are not able to offer make up sessions or refunds if you are late or forget.

If you are more than 30 mins late to your class, our teacher will turn you away, with no option to refund or reschedule your booking. Classes start on time, and our tutors may not be able to go through everything a second time if you are late. This is very disruptive to the rest of the class. Doors open 15 mins before class begins.

But why?!

In the same way a Cinema or a Live music venue has ticketed events, the ticket price paid is for a seat at the event, which still goes ahead with the same costs to the business, even if there are no-shows, unintentionally or not. Unfortunately for us, the costs are much higher as we have such a small capacity. Unless it's an unforeseen accident or illness, where we take on the loss ourselves out of good will, we're not usually able to reschedule without being notified VIA EMAIL before the 48hour window.  In the instance of unforeseen accident or illness, we cannot provide a refund after the 48 hour window.

For this reason, we send out a confirmation email, and a reminder email. Please ensure you enter you email correctly, and check your junk. We cannot be responsible for you not receiving - our system tracks times and dates when sent.

We also recommend whacking a note on your fridge, or setting an alarm in your phone.

What if I'm lost or go to the wrong studio?

Unfortunately, we are not able to offer make up sessions or refunds if you go to the wrong studio. We have two studios, one in Marrickville, and one in Enmore. Our website, the booking email and confirmation emails all list the address of your class, so please check before you travel. Fortunately, each studio is a 5-10 min drive from each other, so you shouldn’t miss too much of the class. 

But why?!

In the same way a Cinema or a Live music venue has ticketed events, the ticket price paid is for a seat at the event, which still goes ahead with the same costs to the business, even if there are no-shows, unintentionally or not. Unfortunately for us, the costs are much higher as we have such a small capacity. Unless it's an unforeseen accident or illness, where we take on the loss ourselves out of good will, we're not usually able to reschedule without a notification VIA EMAIL before the 72 hour window.  

For this reason, we send out a confirmation email, and a reminder email. Please ensure you enter you email correctly, and check your junk. We cannot be responsible for you not receiving - our system tracks times and dates when sent.

We also recommend whacking a note on your fridge, or setting an alarm in your phone.

Do you take AfterPay?

Yes, we take AfterPay directly at checkout for supplies, and via a code for classes and courses

Please ensure you think carefully about your own financial situation, and your ability to meet repayments. Your repayment contract is directly with AfterPay and we are not able to assist in this arrangement.

By purchasing with AfterPay you are still bound by our strict cancellation and reschedule policy - the first FAQ on this page.

What if I make a total turd of a pot?

Well, we can’t all be good at everything, all the times, amirite? Whilst our tutors are top guns at getting the best out of folks, sometimes the clay just doesn’t want to play the game, and your Pinterest dreams may not be met. Clay is a cruel mistress. You just gotta take it on the chin and try again.

What happens if my pot cracks in the kiln?

Clay Sydney is not responsible for a piece cracking, breaking, exploding or any other type of unsatisfactory result after firing. Cracks happen.

How will I know when my piece is ready to pick up?

Just go here.

What happens if my piece goes missing?

Firstly, you must have a photo when you come to pick up - you’ll be reminded in class, and there are READ ME posters on all tables/stations. We’re not able to help if you forget to do this - we have literally thousands of pots, so “a mug with a handle” isn’t super helpful. 

We don’t throw work out within the 6 week pick-up window of its firing, so in the first instance we’ll look for you. 1000+ items on the shelves at any one time it can be a little tricky if it’s been accidentally put in the wrong date box. In the very unlikely event (out of around 22000 items a year, maybe 4-5 get lost-lost, like a washing machine eating a sock), it still can’t be located, the person whose piece is missing will be offered a re-make session. If you purchased additional pieces in the class beyond your one allotted item, you will be refunded only the cost of additional pieces.

What happens if I forget to pick up my piece?

We can’t keep work longer than the 6 week pick-up window. Your work will take 3-4 weeks to be fired, and then will be kept for a further 6 weeks (so about 2.5 - 3 months in total from the date of your class).

If you don't pick up your work within this three month window, we'll assume you don't want them and they'll be donated to raise money for Aboriginal Legal Services NSW/ACT to achieve justice for Aboriginal people and communities.

We're thinking of arriving drunk off our arses / getting absolutely hammered while we're there, cool?

Noooo. Let’s keep it classy, shall we. If our tutors think you, or one of your group is too drunk, then we’ll ask you all to leave, so let’s look after each other.

I'm thinking of being abusive to your staff or other students, cool?

That’s a hard no there, champ. Our staff are very lovely. If you’re finding ceramics/life/the universe frustrating, that’s fine, but you don’t get to be a jerk. Not ever. We’ll cancel your ticket on the spot, and you won’t get a refund. We’ve only done this twice in three years and thousands of students. Don’t be the third.

Do you offer firing of work I've made elsewhere?

We do, here.

WE GET A TONNE OF QUESTIONS

Please have a look above to see if we've answered your question before, if you really can't find what you're looking for head to our contact page, please remember to be kind and that we'll get back to you as soon as we can.