Unfortunately, we are not able to offer make up sessions or refunds if you go to the wrong studio. We have three studios, two of which are in Marrickville, and the third is in Enmore. Our website, the booking email and confirmation emails all list the address of your class, so please check before you travel. Fortunately, each studio is a 5-10 min drive from each other, so you shouldn’t miss too much of the class.
In the same way a Cinema or a Live music venue has ticketed events, the ticket price paid is for a seat at the event, which still goes ahead with the same costs to the business, even if there are no-shows, unintentionally or not. Unfortunately for us, the costs are much higher as we have such a small capacity. Unless it's an unforeseen accident or illness, where we take on the loss ourselves out of good will, we're not usually able to reschedule without a notification VIA EMAIL before the 48hour window.
For this reason, we send out a confirmation email, and a reminder email. Please ensure you enter you email correctly, and check your junk. We cannot be responsible for you not receiving - our system tracks times and dates when sent.
We also recommend whacking a note on your fridge, or setting an alarm in your phone.