Have a look below to see if we’ve answered your question

What do I need to bring to class?

Bring an apron or an old tee, if you’d like. You won't get super dirty, and the clay doesn't stain, but you might be a little dusty. Due to COVID we are no longer able to provide aprons to wear, so please bring your own!

Bring your wine and nibbles, if you’d like. Due to COVID, we're no longer able to provide glasses, so please bring your own.

How long does it take to fire my piece?

If your work is ready, your class date will be listed below. It takes around 3-4 weeks for your work to be fired. After this we keep your creations for an additional 6-8 weeks. If you don't pick up your work within this three month window, we'll assume you don't want them and they'll be donated to raise money for WIRES Australian Wildlife Rescue. We match all donations dollar for dollar. Last year we raised over $6000!

Check when to grab your work on our pick up page.

How many pieces can I make in my wheel class?

The ticket price of our wheel throwing includes glazing and firing of ONE finished piece (to be picked up from our studio), any extra pieces can be glazed and fired at $10/piece). We also offer delivery of your ceramics, if you can’t make it back to our studio! Delivery is $10/piece :)

What is your cancellation or reschedule policy?

Tickets are not usually refundable. You can reschedule your tickets up to 48 hours before your class. We allow one reschedule per booking. You need to let us know via email ONLY - not texts, insta comments, garbled phone messages, or courier pigeons. The easiest way is to reply to you confirmation email, or failing that, email hello@claysydney.com with your booking details.

If you've signed up for a four or six week class, please note, we do NOT offer make up classes. You must be able to attend ALL class dates as listed.

However, should you feel unwell with cold or flu like symptoms, please do not attend a class. Instead email hello@claysydney.com and we will manually reschedule your class. 

Coming to a class with others and one is experiencing cold/flu like symptoms or tested positive for Covid with less than 48 hours notice? We'll happily reschedule your small group (1-3 students). Unfortunately, we're unable to reschedule entire groups (3+).

What is your COVID-19 policy?

We will continue to follow all NSW Health regulations, so if they recommend we pop a mask on again, on they go. We'll expect you to follow whatever they may be too.

Currently, this means we don't want to see your beautiful face if you're in self isolation, and will reissued you with a rebooking code if you have Covid, or flu-like symptoms.

Additionally, you may like to think carefully about how sensible it is to attend a class with lots of others if you're a close contact.

While we no longer require you to be vaccinated, we strongly encourage it.

Our rebooking policy applies to groups of up to three people. If you've four, or more, we can issue a rebooking code for the person affected, plus a freind.

Please let us know via EMAIL ONLY on hello@claysydney.com

What if I'm late or forgot about my class?

Unfortunately, we are not able to offer make up sessions or refunds if you are late or forget. Classes start on time, and our tutors may not be able to go through everything a second time if you are late, so please try to arrive a little early. Doors open 15 mins before class begins.

But why?!

In the same way a Cinema or a Live music venue has ticketed events, the ticket price paid is for a seat at the event, which still goes ahead with the same costs to the business, even if there are no-shows, unintentionally or not. Unfortunately for us, the costs are much higher as we have such a small capacity. Unless it's an unforeseen accident or illness, where we take on the loss ourselves out of good will, we're not usually able to reschedule without being notified VIA EMAIL before the 48hour window.  

For this reason, we send out a confirmation email, and a reminder email. Please ensure you enter you email correctly, and check your junk. We cannot be responsible for you not receiving - our system tracks times and dates when sent.

We also recommend whacking a note on your fridge, or setting an alarm in your phone.

What if I'm lost or go to the wrong studio?

Unfortunately, we are not able to offer make up sessions or refunds if you go to the wrong studio. We have three studios, two of which are in Marrickville, and the third is in Enmore. Our website, the booking email and confirmation emails all list the address of your class, so please check before you travel. Fortunately, each studio is a 5-10 min drive from each other, so you shouldn’t miss too much of the class. 

But why?!

In the same way a Cinema or a Live music venue has ticketed events, the ticket price paid is for a seat at the event, which still goes ahead with the same costs to the business, even if there are no-shows, unintentionally or not. Unfortunately for us, the costs are much higher as we have such a small capacity. Unless it's an unforeseen accident or illness, where we take on the loss ourselves out of good will, we're not usually able to reschedule without a notification VIA EMAIL before the 48hour window.  

For this reason, we send out a confirmation email, and a reminder email. Please ensure you enter you email correctly, and check your junk. We cannot be responsible for you not receiving - our system tracks times and dates when sent.

We also recommend whacking a note on your fridge, or setting an alarm in your phone.

Dine and Discover Vouchers

One Voucher per ticket. Classes must take place on or before 30 June 2022. Vouchers will not be refunded if you don't use them before this date. If you do not have a valid voucher you will be required to pay the remaining $25, or forfeit your ticket on the door. Unfortunately, classes booked using Clay Sydney Vouchers for the NSW Dine and Discover Scheme cannot be rescheduled, or refunded. NSW Dine and Discover vouchers cannot be used in conjunction with other Clay Sydney vouchers.

If your class date has been cancelled as a result of the lockdown and you’ve booked in using a dine and discover voucher, your original voucher code will be valid to rebook into another class date or you can transfer your voucher to an at home class. These vouchers are NONREFUNDABLE.

What if I make a total turd of a pot?

Well, we can’t all be good at everything, all the times, amirite? Whilst our tutors are top guns at getting the best out of folks, sometimes the clay just doesn’t want to play the game, and your Pinterest dreams may not be met. Clay is a cruel mistress. You just gotta take it on the chin and try again.

What happens if my pot cracks in the kiln?

Clay Sydney is not responsible for a piece cracking, breaking, exploding or any other type of unsatisfactory result after firing. Cracks happen.

How will I know when my piece is ready to pick up?

Just go here.

What happens if my piece goes missing?

Firstly, you must have a photo when you come to pick up - you’ll be reminded in class, and there are READ ME posters on all tables/stations. We’re not able to help if you forget to do this - we have literally thousands of pots, so “a mug with a handle” isn’t super helpful. 

We don’t throw work out within the 6 week pick-up window of its firing, so in the first instance we’ll look for you. 1000+ items on the shelves at any one time it can be a little tricky if it’s been accidentally put in the wrong date box. In the very unlikely event (out of around 22000 items a year, maybe 4-5 get lost-lost, like a washing machine eating a sock), it still can’t be located, the person whose piece is missing will be offered a re-make session. If you purchased additional pieces in the class beyond your one allotted item, you will be refunded only the cost of additional pieces.

What happens if I forget to pick up my piece?

We can’t keep work longer than the 6 week pick-up window. Your work will take 3-4 weeks to be fired, and then will be kept for a further 6 weeks (so about 2.5 - 3 months in total from the date of your class).

If you don't pick up your work within this three month window, we'll assume you don't want them and they'll be donated to raise money for WIRES Australian Wildlife Rescue. We match all donations dollar for dollar. Last year we raised over $6000!

We're thinking of arriving drunk off our arses / getting absolutely hammered while we're there, cool?

Noooo. Let’s keep it classy, shall we. If our tutors think you, or one of your group is too drunk, then we’ll ask you all to leave, so let’s look after each other.

I'm thinking of being abusive to your staff or other students, cool?

That’s a hard no there, champ. Our staff are very lovely. If you’re finding ceramics/life/the universe frustrating, that’s fine, but you don’t get to be a jerk. Not ever. We’ll cancel your ticket on the spot, and you won’t get a refund. We’ve only done this twice in three years and thousands of students. Don’t be the third.

Do you offer firing of work I've made elsewhere?

We do, here.

WE GET A TONNE OF QUESTIONS

Please have a look above to see if we've answered your question before, if you really can't find what you're looking for head to our contact page, please remember to be kind and that we'll get back to you as soon as we can.