We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging.

To start a return, you can contact us at hello@claysydney.com. If your return is accepted, we’ll let you know how to send back your item. Items sent back to us without first requesting a return will not be accepted. We do not accept drop offs at this time.

GIFT CERTIFICATES ARE NOT REFUNDABLE/REDEEMABLE FOR CASH

You can always contact us for any return question at hello@claysydney.com.

Delivery times and refundsWe do not, and cannot, guarantee any delivery times at the mo. For this reason, we do not offer refunds if your package doesn't arrive in time for the event you had in mind. Once the package leaves us, there’s not much we can do to speed it up, although we love you’re super excited for some clay-goodness. Thanks for being understanding that, in the face of every man and their dogs currently ordering online due to the pandemic, stuff is taking a wee bit longer. We hear ya.

Once your order is made, we cannot change the order or update your mailing address. Please make sure mailing address is correct prior to purchase.

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Our courier services are unable to delivery to PO.Boxes. If you do accidentally place an order for delivery to a PO.Box, we will reqest an alternative address to send your order to.

Our external firing services are currently closed.

(check out Clay Cartel for firing!)

We're here for you! Just give our studio a call and our lovely staff will be able to give you some tips on what to buy. You can also pop into our supply store at our Enmore studio duirng opening hours, and we will do our best to answer all of your clay related questions!